Help, from a human.

Contact

Email support@toolnotch.app. If something misbehaves, say what you did, what you expected and what happened, and add your macOS version and the Toolnotch version (Toolnotch › About). A screenshot or a short screen recording helps a lot.

Lost your licence key

Your key is in the email Polar sent after your purchase. Can’t find it?

• Open Polar’s customer portal and sign in with the email address you bought with. Polar emails you a one-time code; no password, no account to create. Your key, your orders and your invoices are there.
• Or write to support@toolnotch.app from that address.

Use Toolnotch on another Mac

One licence works on 3 Macs at a time. To move it to a new Mac, free a seat first:

• On the old Mac, open Toolnotch’s Settings › General › Licence and remove the licence. That frees its seat.
• The old Mac is gone or won’t start? In Polar’s customer portal, open your licence key and deactivate that Mac. Each Mac shows under its own name.

Then paste the key on the new Mac, in Settings › General › Licence.

Download again

This link always gives the newest version. Toolnotch also updates itself; automatic updates can be turned off in its settings.

Refunds

Within 14 days of your purchase, you get a full refund, no questions asked: write to support@toolnotch.app from the address you bought with. The refund policy has the details.

Uninstall Toolnotch

1. If you want to use your licence on another Mac later, remove it first in Settings › General › Licence (see above).
2. Quit Toolnotch from its menu.
3. Drag Toolnotch from your Applications folder to the Trash.
4. In System Settings › Privacy & Security, remove Toolnotch from Accessibility and Screen Recording if it is listed.

That leaves your history and settings on the Mac, in case you come back. To remove them too (this deletes your clipboard history, snippets, workspaces and break stats for good), run these lines in Terminal:

rm -rf ~/Library/Application\ Support/Toolnotch
rm -rf ~/Library/Application\ Support/Silex
defaults delete com.silex.settings

The second line is for data from older versions, which used an earlier name. Then open Keychain Access, search for “Toolnotch licence” and delete it. Older versions stored their items under names starting with “dev.jobuilds.Silex”: delete those too.