14 days, no questions asked.
If Toolnotch isn't for you, you get your money back. That's the whole policy.
Last updated: 14 October 2026
The policy
Within 14 days of your purchase, you can ask for a full refund, for any reason or none. There is no trial version of the app: this is how you try it on your own Mac.
How to ask
- Write to support@toolnotch.app from the email address you bought with. Your order number helps (it is in Polar’s receipt and in Polar’s customer portal), but it isn’t required.
- Polar, the merchant of record, sends the refund to the card or account you paid with. How long it takes to show depends on your bank.
- Once refunded, the licence key is deactivated and Toolnotch stops working at its next licence check.
After 14 days
Write anyway if Toolnotch doesn’t work as described: your legal rights as a consumer, including the guarantee of conformity, apply whatever the date. See the terms.
Right of withdrawal in the EU
If you live in the European Union, the law gives you 14 days to withdraw from an online purchase. For a download, that legal right can end once the download starts, if you agreed at checkout that it would start straight away. Our refund policy does not depend on that: you have 14 days from purchase, downloaded or not.